Privacy Policy

1 What Information We Collect

We collect various types of information during registration and use of our services at buji99. The primary purpose is to deliver the best possible gaming experience and keep your account secure.

The information we collect falls into two main categories — what you provide directly and what is collected automatically during your use of the platform.

2 How We Use Your Information

Buji99 uses your personal information only for specific, clearly defined purposes. Before using your data, we always ensure it is lawful and ethical.

• Account management: Your information is used to create, verify, and maintain your account.
• Identity Verification: Your information is used to verify your identity during the KYC process.
• Payment Processing: Financial information is used to process deposit and withdrawal requests.
• Customer Support: Your contact information is used to resolve issues and respond to your queries.
• Promotions & Offers: Your information is used to send you relevant bonuses and offers based on your preferences (you can opt out at any time).
• Fraud Prevention: Data is analyzed to detect suspicious activity and maintain platform security.
• Responsible Gaming: Your gaming patterns are analyzed to identify problematic behavior and provide appropriate support.
• Legal obligations: Necessary data is retained to comply with regulatory authority requirements.

3 Data Sharing & Disclosure

Buji99 shares information with third parties only in very limited circumstances and with strict security measures in place. We do not share data outside the cases listed below.

• Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as Mobile Banking, Nagad, or Rocket.
• Game Provider: For Live Casino or slots games, only the minimum information necessary to operate the game is shared with the provider.
• Legal authorities: Information may be disclosed to relevant authorities when required by a court order or legal obligation.
• Anti-Fraud Authority: Information may be shared with regulatory authorities if illegal activity is suspected.

4 Data Security Measures

Buji99 uses industry-leading technology to protect your data. Our security operates across multiple layers to prevent any unauthorized access.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system protects the database from external attacks.
• Two-Factor Authentication (2FA): Two-factor authentication is applied at login and for all critical account activities.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Staff training: All our staff receive regular training on data protection.
• Access control: Only authorized personnel have access to specific data.

Please note that no method of transmission over the internet is 100% secure. We strongly encourage you to keep your password safe and stay vigilant. If you notice any suspicious activity, please contact our support team immediately.

5 Cookie Policy

Buji99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for core site functionality and cannot be disabled.
• Functional cookies: Used to remember your preferences such as language and theme.
• Analytics Cookies: Used to analyze site usage and improve your experience.
• Security Cookies: Used to detect fraud and keep sessions secure.

6 Your Rights

At buji99, you hold certain fundamental rights over your personal information. We respect those rights and are committed to helping you exercise them.

7 Data Retention Period

Buji99 does not retain your personal information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For the full duration of account activity and up to 5 years after closure.
• Financial transaction records: A minimum of 5–7 years as required by legal obligations.
• Communication Records: Support conversations Retained for up to 2 years.
• Gaming History: Up to 3 years for responsible gaming and dispute resolution purposes.
• KYC documents: Even after account closure, data may be retained for up to 5 years for legal reasons.

Once the retention period expires, we securely delete your data or anonymize it so you can no longer be identified. All deletion processes follow industry-standard secure methods.

8 Minor's Privacy

Buji99 strictly refrains from providing services to anyone under 18. We do not knowingly collect personal information from minors.

Age verification is carried out at registration. If we become aware that a minor has provided their information, that data will be deleted immediately and the account will be closed.

9 Privacy Policy Updates

Buji99 may update this privacy policy when necessary. In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent via email or an in-platform alert.
• Continued use of our services after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please don't hesitate to get in touch. buji99's dedicated privacy team is always ready to respond promptly to your request.